Returns and Refunds
We offer a money back guarantee on all orders. This means that if any products arrive as damaged or defective, we will happily refund your purchase or replace the item. You must inform us within 30 days of arrival and keep the product in the condition it arrived.
You may be required to provide photo evidence of your claim or to return-ship the product to our nearest reception facility at your expense in order to qualify for a return or replacement.
By purchasing the lifetime warranty, you are guaranteed replacement glasses for life. If your glasses are ever significantly damaged, for any reason, simply send them back to us and you’ll get a new pair, free of charge! No questions asked.
Goods Not Received
You are eligible for item replacement or refund if your purchase is lost in transit. For orders shipping to the US, an item is considered lost in transit if has not arrived within 6 weeks of being shipped and tracking information has not updated in 7 days. For orders shipping to countries other than the US, an item is considered lost in transit if it has not arrived within 10 weeks of being shipped and tracking information has not updated in 7 days. However, if you have entered your shipping address incorrectly, you are not eligible for a replacement or refund should your goods not arrive.
If your order tracking information indicates your goods as having been delivered, then you are not eligible for a refund or replacement due to your goods not being received.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 72 hours of approval.
If you request a cancellation within one hour of making an order, your order will be refunded in full upon confirming the cancellation. After one hour, your order will be placed in the processing queue and can no longer be canceled.
If you have a question regarding returns and refunds that wasn't answered here, you can contact us here and we will hop right on it. We are real underwear-wearing men who understand your real underwear-wearing needs and will always jump through hoops to make sure you have the best undies-buying experience possible.